Returns & Refunds
Shop With Confidence
Committed to giving you the support you deserve—from helping you choose the right device to answering questions after your purchase.
Looking for assistance for a return?
At The Red Light Store, we want you to feel confident in your purchase. If your device isn't the right fit, we're here to make the return process as simple and straightforward as possible.
Our Return Window
You have 30 days from the date your order is delivered to request a return.
To be eligible, your item must be returned in its original condition and include all original accessories, packaging, manuals, and components.
How to Start a Return
Starting a return is easy:
1. Contact Us
Email our customer care team at support@theredlight.store with your order number and the reason for your return.
2. Receive Return Instructions
Our team will review your request and provide return instructions if your order qualifies.
3. Send It Back
Package your device securely and return it according to the instructions provided.
4. Receive Your Refund
Once your return is received and inspected, we'll process your refund to the original payment method.
Please allow several business days for your financial institution to post the refund to your account.
Return Conditions
To protect the quality and safety of our products, returned devices must:
- Be returned within the 30-day return period
- Include all original components and accessories
- Be securely packaged to prevent damage during return shipping
- Be in resalable condition, unless the product is defective
Products that are damaged through misuse, neglect, accidents, or unauthorized modification may not qualify for a refund.
Defective or Damaged Products
Your experience matters to us.
If your device arrives damaged, defective, or isn't functioning properly, please contact us before sending it back. Our customer care team will work with you to troubleshoot the issue and determine the best solution.
Depending on the circumstances, we may provide a replacement, repair, or other appropriate resolution under the applicable manufacturer's warranty.
Please don't discard the original packaging until you've confirmed that your device is working properly.
Exchanges
If you'd prefer a different product, contact our customer care team. We'll help determine whether an exchange is available and guide you through the process.
Return Shipping
Unless your product is defective, damaged in transit, or otherwise covered by a warranty or fulfillment issue, return shipping costs are the responsibility of the customer.
Original shipping charges are generally non-refundable.
Final Sale & Non-Returnable Items
Certain products or promotional purchases may be designated as final sale or non-returnable. Any applicable restrictions will be clearly identified at the time of purchase.
Certain products or promotional purchases may be designated as final sale or non-returnable. Any applicable restrictions will be clearly identified at the time of purchase.
View our policies:
Return Policy, Privacy Policy, Terms of Service, Shipping Policy
Need Help? Let's Talk.
Email:
Our customer care team typically responds within 1 business day.
When contacting us about an existing order, please include your order number so we can help you faster.
Your Wellness. Our Commitment.
We're not here just to sell you a device.
We're here to help you make it part of your life.
From choosing the right product to getting the most from your routine, The Red Light Store is here for you every step of the way.
Have a question? We're just a message away.
Your Wellness. Your Routine. Your Investment.
We’re here to make it easier to take your wellness into your own hands.
Because you deserve to feel good about the way you take care of yourself.
Discover The Red Light Store™. Invest in yourself. Start today.
Contact us
Frequently asked questions
Why shop with The Red Light Store™?
At The Red Light Store, we're passionate about helping people discover the benefits of premium red light therapy. We carefully curate products from trusted manufacturers, so you can shop with confidence knowing you're investing in quality devices backed by reliable warranties.
When you shop with us, you'll enjoy:
Premium, carefully selected products
Free shipping anywhere in the United States
Manufacturer-backed warranties
Expert guidance to help you choose the right device
Secure, encrypted checkout
Friendly, responsive customer support
Our mission is simple: to make premium red light therapy accessible, trustworthy, and easy to shop—so you can focus on feeling your best.
How often should I use red light therapy?
For most devices, we recommend following the manufacturer's instructions. Many people incorporate red light therapy into their wellness routine 3–7 times per week, with sessions typically lasting 10–20 minutes, depending on the device and treatment area. Consistency is generally more important than longer sessions.
How long until I see results?
Everyone's experience is different. Some people notice changes within a few weeks, while others may require several months of consistent use. Results depend on factors such as your wellness goals, the device used, and how regularly you follow the recommended treatment schedule.
Does it hurt?
No. Red light therapy is a non-invasive and painless treatment. Most users describe the experience as relaxing, with a gentle warming sensation depending on the device. There are no needles, medications, or recovery time required.
Is it safe?
Red light therapy has been widely studied and is considered safe for most people when used as directed. Our products are designed to use non-ionizing red and near-infrared light, which is different from UV light and does not tan or burn the skin when used according to the manufacturer's instructions. If you have a medical condition, are pregnant, have light sensitivity, or are taking medications that increase sensitivity to light, we recommend consulting your healthcare provider before use.
Can I overuse it?
More isn't always better. Using your device more frequently or for longer than recommended is unlikely to provide additional benefits and may increase the chance of temporary skin irritation or discomfort. Following the manufacturer's recommended treatment schedule is the best way to achieve consistent results.
Which device is right for me?
The best device depends on your goals.
Face Masks – Ideal for skincare and facial rejuvenation.
Hair Growth Caps – Designed to support healthy hair growth.
Panels – Great for larger treatment areas, muscle recovery, joints, and full-body wellness.
Belts & Wraps – Perfect for targeting specific areas such as the back, knees, shoulders, or elbows.