Customer Support
Real Support. Real People.
Committed to giving you the support you deserve—from helping you choose the right device to answering questions after your purchase.
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We’re Here to Help You Feel Good About Your Purchase
At The Red Light Store, we believe great customer care is just as important as great products.
Whether you have a question before you order, need help choosing the right device, or need assistance after your purchase, our team is here to help.
Real products. Real support. Real people.
Have a question?
Product Guidance
Choosing a red light therapy device doesn't have to be complicated. Our team can help you compare devices and find the right option for your goals, routine, and lifestyle.
Getting Started
Every device should come with clear instructions. If you have questions about setup, positioning, treatment time, or getting started, we're here to help.
Orders & Shipping
Need an update on your order? We'll help you track your package and answer questions about shipping and delivery.
Returns & Exchanges
We want you to feel confident ordering from The Red Light Store. If something isn't right, our customer care team can help you understand your options.
Warranty Support
Your device is backed by a manufacturer's warranty. If you experience a product issue, contact us and we'll help guide you through the warranty process.
Need Help? Let's Talk.
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Our customer care team typically responds within 1 business day.
When contacting us about an existing order, please include your order number so we can help you faster.
Your Wellness. Our Commitment.
We're not here just to sell you a device.
We're here to help you make it part of your life.
From choosing the right product to getting the most from your routine, The Red Light Store is here for you every step of the way.
Have a question? We're just a message away.
Your Wellness. Your Routine. Your Investment.
We’re here to make it easier to take your wellness into your own hands.
Because you deserve to feel good about the way you take care of yourself.
Discover The Red Light Store™. Invest in yourself. Start today.
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Frequently asked questions
Why shop with The Red Light Store™?
At The Red Light Store, we're passionate about helping people discover the benefits of premium red light therapy. We carefully curate products from trusted manufacturers, so you can shop with confidence knowing you're investing in quality devices backed by reliable warranties.
When you shop with us, you'll enjoy:
Premium, carefully selected products
Free shipping anywhere in the United States
Manufacturer-backed warranties
Expert guidance to help you choose the right device
Secure, encrypted checkout
Friendly, responsive customer support
Our mission is simple: to make premium red light therapy accessible, trustworthy, and easy to shop—so you can focus on feeling your best.
How often should I use red light therapy?
For most devices, we recommend following the manufacturer's instructions. Many people incorporate red light therapy into their wellness routine 3–7 times per week, with sessions typically lasting 10–20 minutes, depending on the device and treatment area. Consistency is generally more important than longer sessions.
How long until I see results?
Everyone's experience is different. Some people notice changes within a few weeks, while others may require several months of consistent use. Results depend on factors such as your wellness goals, the device used, and how regularly you follow the recommended treatment schedule.
Does it hurt?
No. Red light therapy is a non-invasive and painless treatment. Most users describe the experience as relaxing, with a gentle warming sensation depending on the device. There are no needles, medications, or recovery time required.
Is it safe?
Red light therapy has been widely studied and is considered safe for most people when used as directed. Our products are designed to use non-ionizing red and near-infrared light, which is different from UV light and does not tan or burn the skin when used according to the manufacturer's instructions. If you have a medical condition, are pregnant, have light sensitivity, or are taking medications that increase sensitivity to light, we recommend consulting your healthcare provider before use.
Can I overuse it?
More isn't always better. Using your device more frequently or for longer than recommended is unlikely to provide additional benefits and may increase the chance of temporary skin irritation or discomfort. Following the manufacturer's recommended treatment schedule is the best way to achieve consistent results.
Which device is right for me?
The best device depends on your goals.
Face Masks – Ideal for skincare and facial rejuvenation.
Hair Growth Caps – Designed to support healthy hair growth.
Panels – Great for larger treatment areas, muscle recovery, joints, and full-body wellness.
Belts & Wraps – Perfect for targeting specific areas such as the back, knees, shoulders, or elbows.